All products manufactured by PacketFlux Technologies include a free replacement warranty for a minimum of 12 months after the purchase date. This warranty covers all failures where the unit is still reasonably mechanically intact. Lightning damage IS covered and we particularly want to see lightning related failures.
The following are covered under warranty:
Any new product purchased from us in the last 12 months
RackInjector products, any Revision
PowerInjector products, any Revision
SyncBox products, Revision I or later
SiteMonitor Base Unit II, any Revision
SiteMonitor Expansion Modules, Revision H or later
Power Supplies, 1 year limited warranty
Current Shunts, 1 year limited warranty
To return a product under warranty, send an email to firstname.lastname@example.org with the following information:
Upon receipt of an email containing all of the above, we will verify the warranty status of the product. If the item is eligible for a warranty return, we will have UPS email you a shipping label. Pack the product well in a suitable box. Attach the provided label and give the package to your UPS driver. If you need to schedule a pickup, either call 1-800-PICK-UPS, visit the UPS website, or contact us.
Once we receive the product, we will test it. After testing is complete, we will either repair or replace the product (if needed), and return it to you at our cost.
The above shipping procedure applies to our domestic US customers only. Due to various international shipping and/or customs issues, we will work with our international customers on an individual case basis.
All prices are in USD.