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Contact Us

Contact Us

For manuals and firmware, visit our knowledge base at http://tickets.packetflux.com/kb/ or manuals.packetflux.com.  We are in the process of transitioning everything from the manuals website to the knowledge base site.  In the interim, you may have to look in both locations.

For support (including shipping/billing issues), either email us at custsvc@packetflux.com, or create a new ticket at tickets.packetflux.com.

If you are looking for information about an order placed on our old ecommerce platform, it is still available at old.packetflux.com for a limited amount of time.

Our postal address is:

PacketFlux Technologies
3577 Countryside Road
Helena, MT  59602

Please do not send returns to the above address without contacting us first.   We will not accept returns without prior authorization.

If you would like to try your luck at a phone call, our number is (406)-449-3345.  Be aware that we do not have a full-time receptionist.  Voicemail messages automatically create a ticket in our support system and are treated in a similar way to inbound email messages.   Generally, tickets created in the ticketing system via email or on the web will get a faster/more detailed response.