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Terms and Conditions

Terms and Conditions

Payment in Advance Required

We do not offer net terms.   All orders must be paid in full before they are shipped.   There are no exceptions to this policy.  This includes C.O.D. shipments.

We accept payment via most major Credit and Debit cards and PayPal.  We also accept wire transfers and mailed in checks.   Wire transfers and check payments will need to clear our bank before we ship your order.

Stocking Levels and Backordered Items

Our goal is to keep everything on our website in stock.  If stock is available, the order will typically ship within 2 business days.

As most of our products are manufactured in-house, most out of stock items can be replenished and shipped within a few additional days.   When we are unable to do so, we will attempt to contact you as soon as we are aware of an extended shipping delay.

For "coming soon" or pre-order products, we will begin shipping orders as soon as product is actually available.

Stock is allocated when payment is made.  For credit card orders, this means your credit card will be charged in full at the time of ordering, even if stock is not available.  Your payment constitutes a deposit and guarantees your place in line as stock becomes available.   For customers paying by check or wire transfer, we do not reserve inventory until your check clears our bank.

Returns Policy

You may return most new, uninstalled items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  

Warranty terms and return procedures for defective PacketFlux products can be found on our Warranty Repairs Page.   Warranties for products manufactured by other companies may vary.

All returns require prior authorization.   Please contact us for details.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.   These shipping date estimates are based on the item being in stock, and may vary if we do not have the items you purchased available for immediate shipping.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.